Due to the nature of the sexual products we sell, products cannot be returned and restocked due to the health risks involved. All sales are final.
Once you receive your products we cannot accept returns, with the exception of defective or incorrect products (see below). This policy applies to every product sold on this site.
We specialize in carrying the largest toys on the market. It is easy to become overly enthusiastic or optimistic when ordering large toys. Products can not be returned because they are "bigger than you expected", or because your partner reacted negatively to the size of the toy you ordered for them. We provide detailed measurements of all of the larger toys on our site, and provide pictures of them next to a common household object. Please be sure of the size of the products you have selected before you place your order, and feel free to contact us if you have any questions about a specific product.
Items may be returned ONLY if you have received an incorrect item, or if the item is defective on delivery.
Incorrect Product Returns
Because we cannot accept returns of products once they have been opened, before opening each product please check its packaging and label carefully to be sure you received the correct product.
If you receive a product that is not what you ordered, please follow the return instructions below. We will replace the product with the correct item, subject to in-stock availability. Replacement items are shipped after the returned item has been received and inspected by our Returns Department.
Defective Product Returns
If your product is defective upon receipt, please follow the return instructions below. We will replace the product with an exchange for the same item only, subject to in-stock availability. Replacement items are shipped after the returned item has been received and inspected by our suppliers.
Orders that are returned to us as undeliverable because of incorrect shipping information or that are refused by the customer upon delivery are subject to a 15% restocking fee. Refunds for items that are refused by the customer upon delivery will be issued for either store credit or refund at Sensuousplayroom’s sole discretion.
Orders that are returned to us for any reason other than replacement of an incorrect or defective item, or that are returned without an RMA number issued by us, may be refused by our suppliers and will not receive a refund or credit.
We process your order and forward it to our suppliers for processing as soon as we receive it, and our suppliers generally process your order very quickly. Your order is usually processed and ready for shipment within a few hours. So cancelling an order typically requires that your order be retrieved from the shipping area, unpacked, and restocked.
Any order that is cancelled after our suppliers have processed it for shipping is subject to a 15% restocking fee.
Any order that is cancelled after your credit charge has been processed by our merchant bank is subject to a 10% transaction fee.
Any order that is cancelled after it has been shipped by our suppliers must be returned to us with the shipping package unopened. You are responsible for all shipping fees, and your order will be subject to a 15% restocking fee.
Refunds for cancelled orders will be issued for either store credit or refund at Sensuousplayroom’s sole discretion.
If you wish to return a product that you have purchased from us, open a Support Ticket on our Contact page, using the name and email address that you used to place the order. Describe the problem in as much detail as possible (wrong product received, defective product, etc). Tell us the name of the product you want to return, and include the inventory number if possible. You should be able to find these on the product packaging. Please also reference your original order number if you still have it.
All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by us within 10 days of the date you receive the product. After 10 days from the date your product is delivered we can no longer issue an RMA. RMA's expire in 10 days after they are issued and cannot be extended or re-issued.
Please note that an RMA number does not guarantee final disposition and all returns are subject to inspection.
All returned products must be 100% complete in original packaging. A valid RA number must be written clearly and conspicuously on the outside of the return packaging. Incomplete or unauthorized returns will be refused.
There are no exceptions to this policy! If you return a product to our suppliers without obtaining an RMA number, you will not receive a refund on your purchase!
Will my order be confidential?
Sensuous Playroom guarantees your complete privacy, and all orders are confidentially packaged. You are important to us and we respect your privacy. We will never sell, rent, or give your personal information to any other business or organization.
Can I order something I do NOT see on the website or the catalog?
Although Sensuous Playroom offers a wide selection of product categories; we have many more products available. We can find almost anything you may have seen at another retail store or website. If you don't see what you are looking for, please contact us and we will go out of our way to find the item you are looking for.
When will I receive my order?
Internet Orders: Internet orders are shipped out within 48 business hours provided the items are in stock.
Party Orders: Our policy is that party orders be delivered to you and/or your guests no later than 3-4 days. Product's are stocked in our warehouse; however you may experience a delay due to reasons beyond our control. We will contact you if an item you requested is on back-order.
Who can attend a party?
Our only requirement is that your guests be over 18 years of age. We welcome the opportunity to do your party for anyone: women , couples or co-ed regardless of your sexual preferences. We have something for everyone! We can even tone the party down for the less adventurous crowd.
What is expected of you as a Hostess for a Party!
You provide the place for the party and invite your friends and associates. Sensuous Playroom. Prefer a minimum of 10 – 20 guests to guarantee a successful Party. One of Sensuous Playroom Consultant’s will bring a wide variety of high quality adult products! Where possible, we prefer to have a private room or office where we can take orders discreetly and bag the products you and your friends purchase
What do I get for having a party?
Our hostesses actually earn free products based on the total sales the night of the party. Sensuous Playroom does require a $50 minimum purchase which can either be purchased by the hostess or any attending guest.
Is there a business opportunity for me?
Yes, Think about becoming a Sensuous Playroom sales agent!
You can be one of many women enjoying the fantastic rewards of owning your own Sensuous Playroom Business. Average party earnings for 2 hours of Sensuous work = $100-$200…or more! Earn up to 100% of your sales, regardless of the kit you purchase.
Enjoy the flexibility and the fun of owning your own business! The easiest and most generous marketing program in the industry. Part-time or full-time, you can earn what you desire.
Email for more details
When should I book my party?
Contact us as soon as you can to reserve your party date and time. The weekend's tend to book up first, but we're available to do parties for you any day of the week.
Contact us: firstname.lastname@example.org
Will we be able to take products home the night of the party!
Sensuous Playroom Parties realizes that most people do not want to wait for their purchased adult products so we plan for it, If for any reason items are not in stock, the purchase product will be shipped to customer. Sensuous Playroom carries inventory, plenty of unique high-quality products will be brought to your party, such as personal lubricants, massage oils, dildos, vibrators, and other adult product. Imagine the Fantasies that night!
What is the Ordering Process at a Party!
Privacy of each guest is extremely important to Sensuous Playroom. We request a private room to take orders. We typically have anywhere from 2 - 5 of each of the items we feature on our party literature. We find that our customers enjoy knowing that we will actually have inventory with us and it makes the party much more exciting and better attended if they know beforehand that we will have their purchases right there the night of the party.
Questions & Answers on PipeDream Product LInes
If you have any questions about our products we sell or need answers on how to use a certain product, or what to buy for that special someone. email us at
We would be happy to assist you and answer your questions.
Disclaimer: While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. SensuousPlayroom assumes no liability for inaccuracies or misstatements about products
Your product also may be substituted for a brand that is similar.
COSTUMES SHIPPING SCHEDULE
how many days it takes?
general it takes 3-4 working days to all the world by USPS, and, it takes 5-7 working days by EMS, and takes 4-5 working days by TNT/DHL, depending on the area you live in.